At Greez Co., we take pride in delivering high‑quality, performance‑driven components engineered and tested to meet the demands of motorsport. Our goal is to ensure every customer receives parts that meet our standards of precision, reliability, and craftsmanship. If an issue arises, the following policy outlines how refunds and returns are handled.
Orders may be canceled prior to shipment. All cancellations are subject to a 5% processing fee, deducted from the refund total. This fee covers non‑recoverable transaction and administrative costs incurred at the time of purchase.
Backordered items may be canceled at any time; however, they also incur a 5% cancellation fee. This fee reflects processing, merchant fees, and allocation of inventory on your behalf. By placing a backorder, you acknowledge and agree to this policy.
To request a return, the item must meet the following criteria:
The product is unused, uninstalled, and in original packaging.
The return request is submitted within 14 days of delivery.
The item is not a special‑order, electronic component, ECU, tuning device, or custom‑fabricated part, as these are non‑returnable.
All approved returns are subject to inspection. If the item shows signs of installation, modification, or damage, the return may be denied or refunded at a reduced amount.
For safety, calibration, and intellectual‑property reasons, the following items cannot be returned:
ECUs, tuning modules, and electronic control systems
Custom‑fabricated or made‑to‑order components
Electrical parts, sensors, and wiring products
Items installed, altered, or used in any capacity
Once a return is received and inspected, approved refunds will be issued to the original payment method. Refunds typically process within 3–7 business days, depending on your financial institution.
All refunds for canceled orders or backorders will reflect the 5% deduction outlined above.
If you receive a damaged or incorrect product, contact us within 72 hours of delivery with photos and order details. We will arrange a replacement or resolution promptly.
For refund or return inquiries, please reach out to our support team at: sales@greezco.com
